We want you to be completely happy with your purchase. If you are not satisfied, you may return your order within 30 days of delivery.
30-Day Guarantee
If you have changed your mind, return your item — opened or unopened — within 30 days and we will refund the purchase price. For hygiene reasons, we ask that returned jars are sealed where possible.
How to start a return
Email hello@salxir.com with your order number and reason for return. We will send return instructions. Return postage is the customer's responsibility unless the item is faulty or incorrect.
Refunds
Once we receive and inspect your return, we will process your refund to the original payment method within 5–10 business days.
Faulty or incorrect items
If your item arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery and we will make it right at no cost to you.
Your legal rights
These terms do not affect your statutory rights under UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.